Winning a prize at a penny auction site may seem to be just half the battle.
A lot of consumers have experienced late shipments, no shipments, hidden charges and ridiculous shipping fees. The quality of the items may not be what you expected, sometimes they come of lesser quality, size and features than what was advertised on the site. Worst case is, if you get a dud or completely defective one. The penny auction site may not be entirely at fault here, it could be the third party provider who ships the prizes, but they are liable to make things right for you. You do pay for their services.
So what options do you have if something goes wrong?
Immediately call their customer service hotlines, get a ticket, make your case known. The sooner, the better as each customer case is under a time frame. The longer you have the item you are unhappy with, the less likely you can get it replaced. But you also have to be wary of hidden costs such as per minute fees with customer service hotlines.
A lot of consumers have experienced late shipments, no shipments, hidden charges and ridiculous shipping fees. The quality of the items may not be what you expected, sometimes they come of lesser quality, size and features than what was advertised on the site. Worst case is, if you get a dud or completely defective one. The penny auction site may not be entirely at fault here, it could be the third party provider who ships the prizes, but they are liable to make things right for you. You do pay for their services.
So what options do you have if something goes wrong?
Immediately call their customer service hotlines, get a ticket, make your case known. The sooner, the better as each customer case is under a time frame. The longer you have the item you are unhappy with, the less likely you can get it replaced. But you also have to be wary of hidden costs such as per minute fees with customer service hotlines.
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