Good penny auction sites ship in a timely fashion. Once payment has been made, you can expect to get the item you've won a few days later.Speedy shipping bodes well to loyal bidders.
If you do receive the item on time, however there seems to be something wrong with it like a damaged product or mishandling of the item or if you're just overall unhappy with what you've won. Call the auction's site tech support to report your product complaint, most penny auction sites spring into action to rectify the situation. They may even offer you a partial refund or allow you, the bidder, to return the item.
Showing posts with label shipping fees penny bids. Show all posts
Showing posts with label shipping fees penny bids. Show all posts
Monday, December 9, 2013
Thursday, January 3, 2013
The Penny Auction Prize in the Mail
Winning a prize at a penny auction site may seem to be just half the battle.
A lot of consumers have experienced late shipments, no shipments, hidden charges and ridiculous shipping fees. The quality of the items may not be what you expected, sometimes they come of lesser quality, size and features than what was advertised on the site. Worst case is, if you get a dud or completely defective one. The penny auction site may not be entirely at fault here, it could be the third party provider who ships the prizes, but they are liable to make things right for you. You do pay for their services.
So what options do you have if something goes wrong?
Immediately call their customer service hotlines, get a ticket, make your case known. The sooner, the better as each customer case is under a time frame. The longer you have the item you are unhappy with, the less likely you can get it replaced. But you also have to be wary of hidden costs such as per minute fees with customer service hotlines.
A lot of consumers have experienced late shipments, no shipments, hidden charges and ridiculous shipping fees. The quality of the items may not be what you expected, sometimes they come of lesser quality, size and features than what was advertised on the site. Worst case is, if you get a dud or completely defective one. The penny auction site may not be entirely at fault here, it could be the third party provider who ships the prizes, but they are liable to make things right for you. You do pay for their services.
So what options do you have if something goes wrong?
Immediately call their customer service hotlines, get a ticket, make your case known. The sooner, the better as each customer case is under a time frame. The longer you have the item you are unhappy with, the less likely you can get it replaced. But you also have to be wary of hidden costs such as per minute fees with customer service hotlines.
Subscribe to:
Posts (Atom)